Return and Refund Policy

Thank you for shopping at EuroHub. We strive to provide our customers with high-quality products and a seamless shopping experience. However, if you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Returns

We accept returns on items under the following conditions:

  • Eligibility: Returns must be made within 7 days of receiving your order.
  • Condition: Items must be in their original condition, unopened, unused, and in their original packaging. For hygiene and safety reasons, food items or consumables cannot be returned unless defective or damaged.
  • Proof of Purchase: A receipt or order confirmation must be provided for any return to be processed.

2. Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved, we will process your refund through the original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

  • Partial Refunds: In some cases, we may issue a partial refund if the item is opened, damaged, or used.
  • Non-Refundable Items: Certain items such as perishable goods, food, or personalized products are non-refundable unless they are defective.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please whatsapp us at +65 9877 8155 to discuss the process.

4. Shipping Costs

The customer is responsible for paying the shipping costs for returning the item unless the return is due to an error on our part (such as receiving a damaged or incorrect product). Shipping costs are non-refundable.

5. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Whatsapp us at +65 98778155 to initiate your return.
  2. Return Authorization: We will provide you with a return authorization and instructions on how to proceed.
  3. Package the Item: Securely package the item to avoid damage during transit.
  4. Ship the Item: Send the return item to the address provided in the return authorization.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at +65 9877 8155 with a description of the issue. We will assist you in resolving the problem by either offering a refund, replacement, or store credit.

We appreciate your business and will do our best to ensure a positive shopping experience.