Privacy Policy

At EuroHub ("we," "us," or "our"), we are committed to protecting your privacy and ensuring that your personal data is collected, used, and disclosed in compliance with Singapore's Personal Data Protection Act (PDPA). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website eurohub.sg ("the Site") and make purchases from our online store. By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of information when you use our Site:

  • Personal Information: This includes your name, email address, phone number, shipping and billing address, payment information, and any other details necessary to complete a transaction.

  • Usage Data: We may collect data on how you access and use the Site, including your IP address, browser type, pages visited, and the time spent on each page. This helps us improve our services and enhance user experience.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our Site, enabling us to remember your preferences and improve the performance of the Site. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • Order Processing: To process and complete your orders, including shipping and billing.

  • Customer Support: To provide customer service, respond to inquiries, and manage returns or exchanges.

  • Marketing and Promotions: To send promotional emails or notifications about new products, discounts, or special offers. You can opt-out of receiving marketing communications at any time.

  • Improvement of Services: To analyze trends, monitor usage, and improve the functionality of the Site.

3. Disclosure of Personal Data

We may disclose your personal information to the following third parties under certain circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who help us in order fulfillment, payment processing, shipping, and other business functions. These providers will only have access to the personal data necessary to perform their services and are required to maintain the confidentiality of your data.

  • Legal and Regulatory Compliance: We may disclose your personal information when required by law, or in response to a valid legal request from public authorities, including to meet national security or law enforcement requirements.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

4. Data Protection and Security

We take reasonable and appropriate measures to safeguard your personal data from unauthorized access, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights under PDPA

Under the Personal Data Protection Act (PDPA) of Singapore, you have the following rights regarding your personal data:

  • Access: You may request to access the personal data we hold about you.

  • Correction: You can request the correction of any inaccurate or incomplete personal data that we hold about you.

  • Withdrawal of Consent: You may withdraw your consent to the collection, use, or disclosure of your personal data, subject to legal and contractual restrictions. To withdraw consent, please contact us using the details below.

  • Data Portability: You may request that we transfer your personal data to another organization in a commonly used and machine-readable format.

  • Request for Deletion: You may request to delete your personal data, except when retention is required for legal or business purposes.

If you would like to exercise any of these rights, please contact us at the contact information provided below.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience and provide personalized content. You can control the use of cookies through your browser settings, including rejecting or deleting cookies. Please note that disabling cookies may affect the functionality of our Site.

7. Third-Party Links

Our Site may contain links to third-party websites. These external sites are not operated by us, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such information, please contact us immediately, and we will take steps to delete it.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. Any updates will be posted on this page with the updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, our data protection practices, or if you wish to exercise your rights under the PDPA, please contact us at:

  • Phone: +65 9877 8155

For more information on the Personal Data Protection Act (PDPA) and your rights in Singapore, you may visit the Personal Data Protection Commission (PDPC) website: www.pdpc.gov.sg.